Yes. Choose “My own box”. Its maximum size is 50 × 50 × 50cm and maximum weight is 23kg. Storage costs 50p more per month than our EXL box.

No outer box is needed for suitcases and bags within our stated size limits. Each item must weigh no more than 23kg. Email us before booking if your item is larger or unusual.

At booking, pay your first month of storage plus packing materials, materials delivery and redelivery. Your next storage payment is due one month after collection. We check your actual items on collection day and calculate any extra payment or refund. Extra charges need your agreement. A full started month is charged. The £75 minimum applies once across the whole booking; any minimum-order adjustment is settled when storage ends.

We confirm what we collect on the day. If you have fewer items, your price adjusts, subject to our £75 minimum order. If you have more, we confirm the extra cost before charging. If you have already paid in full, any difference needs to be reconciled.

That’s fine. Choose “I don’t know yet” when booking, then confirm your return address before redelivery. A different city or longer journey may change the return cost.