Find out which items are prohibited and which are excluded from compensation before you store. Every box and other item is covered for up to £100 both on its way to and from our storage facility and also when inside, provided it’s properly and securely packed. For more information, please see our packing guide (below).
There are also many items which we don’t provide coverage for. DOOR2DOOR STUDENT STORAGE recommends that you arrange your own insurance to cover the value of the Goods or Other Items.
You can store lots of things with us, but there are some items we can’t accept or compensate for. These are listed below.
Excluded from compensation: You can store these items with us, but we can’t provide cover or compensation.
Prohibited: We simply cannot accept these items, they are not permitted in our network.
Remember, all boxes must meet our weight and size guidelines. It's also important to make sure your contents are safe and secure when wrapping your parcel as it will be moving around our hubs, depots, and vans before reaching its destination.
To learn more, please read ourterms and conditions.
You can send these items with us, but we can't provide cover or compensation for them.
All items that have been badly packaged or strapped together
Glass items or fragile items that contain glass parts
Diamonds and other precious stones or antique items
Laptops, computers and game consoles
TVs and monitors
Lighting equipment such as vehicle lights and light bulbs
Paintings, prints or canvases
Musical instruments including their cases or suitcases when used as external packaging
Ceramic or composite items of any description including without limitation mirrored items, crystal, ceramics, porcelain, plaster, marble, china, stone, slate, resin, granite, concrete (or any item containing these materials)
Fossils, stones, marble, stoneware or any stone derivative
Articles made largely or wholly of gold, silver or other precious metals
Kitchen appliances such as white goods or electronic equipment with fragile/glass parts
Antiques - objects over 100 years old
Cheques or dividend warrants which are uncrossed and made payable to the bearer, uncrossed postal orders which do not state to whom they are to be paid, bankers' drafts, bearer securities including share warrants, bonds or relative coupons unfranked postage or revenue stamps – except a revenue stamp embossed or impressed on an instrument which has been executed
Coupons, vouchers, gift vouchers and cards, tokens, stamps, national insurance stamps, credit cards, debit cards, lottery tickets, scratch cards, SIM cards, tickets or passes such as for travel or events, any forms of currency (including notes and coins)
Documentation – such as passports, driving licenses, medical, employment, property or commercial records
Memorabilia, photographs, signed items and vinyl records
Damage caused by the inclusion of liquids, perishable goods or any of the prohibited items listed
For any goods which have a pre-existing defect or are inherently defective
Passports, credit or debit cards or important documents (including passports, tenders, share and option certificates)
Jewellery, watches, trinkets, precious stones or metals, deeds, securities, stamps, coins, or goods or collections of any similar kind
Fragile items, including crockery, mugs etc., If you are storing fragile items, please make sure they are thoroughly bubble wrapped (multiple layers) and carefully packed to ensure they are safe during transport.
Electrical Items (including TV's and Monitors)- we would advise you to only store electrical items in their original packaging including the polystyrene interior.
Cameras, lenses, spectacles and optical equipment such as telescopes or binoculars
Internal damage to appliances, mechanical items or electronics is excluded from compensation
Any item not packed inside one of our boxes.
We simply cannot accept the below items into our network.
Any paints, oils, perfumes, aftershaves, inks, enamels and varnishes including nail varnish any flammable liquids are prohibited
Any liquids above 800ml
Cleaning products which are flammable, or contain any hazardous materials
Batteries such as lithium batteries, unless included with the equipment they power
Illegal items – goods which are illegal, the carriage of which is illegal, or the supply of which to the recipient is illegal
Magnetised material – with a magnetic field strength of 0.159A/m or more at a distance of 2.1m from the outside of the package
Miscellaneous manufactured articles – goods made in foreign prisons, except those imported for non-commercial purpose of a kind not manufactured in the United Kingdom, or those in transit
Weapons and replica weapons – including decorative, deactivated or air powered weapons
Drugs – any medicinal, narcotic or psychoactive substance controlled under the UK’s current Misuse of Drugs legislation, including medical tests. Off-the-shelf medication purchased without a prescription will be accepted, though conditions may still apply under 'excluded from compensation' for any liquids, glass containers, etc.
Human and animal remains including, without limitation, ashes
Live animals and eggs – including but not limited to mammals, reptiles, fish, invertebrates, amphibians, birds, insects, larvae and pupae
Any combustible or toxic substance or contents that could react dangerously with other substances including without limitation:
- Serums & Vaccines
- Pesticides
- Poisonous, toxic and infectious substances
- Radioactive materials
- Pathogens, for example: clinical; environmental and medical waste; Ebola and anthrax
Food and perishable goods including sauces (e.g. soy sauce and ketchup);
Plastic bags, plastic boxes, bin bags, canvas bags and laundry bags unless these are packed inside cardboard boxes
Musical instruments in soft cases
Knives and sharp objects not suitably sleeved and wrapped
Mirrors or large glass items
Birds, fish, animals or any other living creature
Explosives, weapons or ammunition
Any item which emits fumes, smell or odour
Any illegal substances or goods illegally obtained
Combustible or flammable materials, liquids or compressed gases, including but not limited to: paint, diesel, petrol, oil, gas, alcohol, artificial fertiliser or cleaning solvents
Chemicals, radioactive materials, biological agents
Toxic waste, asbestos or other materials of a dangerous nature
Any other toxic, flammable or hazardous substance or preparations, classified as such under applicable law
Tobacco
Passports, cash, credit or debit cards
Here are our top tips for packing your items safely and securely;
Line your box with bubble wrap.
Place any delicate items in their own cocoon of bubble wrap for added protection. Remember, we don’t accept items containing or made of glass and although we can accept fragile items (crockery, TVs, etc.), we cannot offer coverage for them – so the more layers of bubble wrap the better!
Put your squishiest items at the bottom and top of the box, and your most precious items in the middle.
Don’t leave the box with empty space – this can cause your box to be squashed which isn’t good for it – pad out any extra space with bubble wrap.
…But also be careful not to put more in there than the box is designed for – if you can’t close the lid, then there’s too much in there. And remember that you need to keep the box under 23 kgs in weight so we can carry it! A good rule of thumb is, if you can’t lift it easily, neither can we.
Loop over the bubble wrap from your lining to seal the contents in and its ready for the Door2Door Student Storage team to pick it up
We reserve the right to open your boxes if we suspect that the contents are in breach of our Terms of Service.