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1.1 This Agreement is made between us, Door2Door Limited t/a Door2Door Student Storage (a company registered in England under number  04536316) and you, the person who wishes to use the Services and who enters into this Agreement by accepting these Terms of Service.


1.2   You should read these terms and conditions (“Terms”) carefully and accept them before purchasing any of the Services. By using and/or ordering Services via the platform you agree to be bound by these Terms. If you do not agree with or accept any of these Terms, you should refrain from placing any orders. 


1.3 In these Terms ‘we’, ‘our’ and ‘us’ refer to Door2Door Student Storage, our subsidiaries, employees, agents and independent subcontractors. ‘You’ and ‘your’ refers to any individual using the Platform and/or making an order for services.


1.4 You can contact our customer care team by emailing us at


1.5 If we need to contact you we will do so by telephone, or by contacting you via the email address provided upon your Order Form.




2.1 Door2Door Student Storage will supply a room packing service. We will pack your room of its entire contents. You will be asked to complete a form that specifies which items you do not require to be packed. Packed items will be stored for as long as you require. Your items will then be returned to you subject to 8.7.


2.2 Door2Door Student Storage will accept amendments up to 48 hours prior to the date that services are required. However, you may incur additional charges in relation to such changes. If on arrival at the address provided by you, we cannot gain access to the premises due to incorrect information being provided and you are uncontactable by telephone (using the number provided by you on the order), we shall be entitled at our discretion to cease provision of the services and/or cancel the services if you cannot be reached and access gained within the wait time. In this case, you shall not be entitled to receive a refund and any sums due to Door2Door Student Storage for Services that you have not yet paid for shall become immediately due and payable.


2.3 For any amendments made less than 48 hours prior to the date that services are required where we are able to accommodate these changes, you will incur additional charges.


2.4 If the Services required are materially different to those to the order placed, we shall have the right to terminate the contract.


2.5 Fees or taxes payable to any government bodies (if moving goods abroad), customs duties or port storage charges are not included in your quote. Door2Door Student Storage is not responsible for such costs.


2.6 Any additional charges incurred by you under these terms shall be due and payable within 7 days of request. All outstanding charges must be paid before the re delivery of your items.


2.7 If you have any questions or wish to discuss any of the additional charges referred to in this clause, please contact our Customer Care Team.


2.8 Door2Door Student Storage will accept amendments up to 48 hours prior to the date that Services are required. You may incur additional charges.


2.9 Additional charges may apply if the Services ordered and the service subsequently carried out differ.





If Door2Door Student Storage is unable to undertake the services, or decides not to accept your order, you will be notified as soon as possible by email or by telephone. Door2Door Student Storage will use its reasonable endeavours to try and find another Partner to undertake the Services on your behalf. Accepting your Order is at Door2Door Student Storage’s discretion.




Upon confirming your order, Door2Door Student Storage will assign and notify you of an Order Number allocated to your Booking. Please reference this number when contacting Door2Door Student Storage.









5.1.1 Our team will arrive at the address provided by you and on the date agreed in your order or any subsequent date and time notified by you to Us and Door2Door Student Storage confirm their acceptance of such change. Please note that any proposed change to the date and time that the Services are to be provided may result in a change to the Price, which will be notified to you in advance of the Services being undertaken.


5.1.2 Where a room packing service is ordered with storage or relocation to another UK address we will pack all the contents in your room - ( Subject to 8.6). We will not pack perishable, restricted or prohibited items .  It is your responsibility to inform us of any items that you do not require to be packed. It is your responsibility where you share communal spaces to provide accurate descriptions and information on what items belong to you. We take no responsibility if the description and instructions are incorrect. We will deliver your storage goods in the same condition they were in when packed or made ready for transportation. If we fail under this clause please see clause 8 for information on liability for loss or damage. If you (acting reasonably) believe that damage to your goods was caused by us, written notification including genuine evidence of the damage and loss of value is required within seven days of the services being completed. Outside of this time frame, Door2Door Student Storage is not liable.

5.1.3 Where the Services ordered and the service subsequently carried out differ you agree that Door2Door Student Storage will apply an additional charge. Such additional charge will be charged to you and shall be payable by you.

5.1.4 The price shall include moving costs, staff costs and fuel unless otherwise stated. Please review the website and/or contact our Customer Care Team for details of additional services and the prices of any additional services Door2Door Student Storage can offer. 

5.1.5 Our packing service will include all packing materials to adequately pack your items for transportation.




6.1 Door2Door Student Storage will not do anything to put our team in danger. For example, Door2Door Student Storage & Partners will not enter any premises unless properly lit, floored and where safe access is provided.


6.2 In order to adhere to permits and insurance, we will not transport animals or people.


6.3 We will not agree to do anything where they do not have the requisite qualifications.


6.4 We will not transport illegal, stolen or dangerous goods. This includes goods that in our reasonable opinion present potential danger to Our vehicles and/ or staff, any other assets or goods that require specialist knowledge or equipment to transport. We are within our rights to destroy, dispose of, and to charge you additional costs incurred should they transport any such goods without their knowledge. Door2Door Student Storage shall report such goods to the relevant authorities, where required to do so.


6.5 We will only transport goods that require special licenses or government permissions if you have all required documentation. Door2Door Student Storage require advance warning and agreement in writing to transport such goods. Door2Door Student Storage will not accept liability for loss or damage to any such goods and you will be liable for any loss suffered by Door2Door Student Storage or the Partners for transporting such goods without prior written agreement of Door2Door Student Storage or the Partner and/or without the knowledge. You will indemnify Door2Door Student Storage in full for any charges, expenses, damages or penalties claimed against Us or Our Partners. Door2Door Student Storage or its Partners may, at Our/the Partner’s sole discretion, destroy or dispose of such goods for which you will be liable for the costs.


6.6 We will not dismantle or assemble any furniture unless previously agreed in writing prior to or at the time of ordering or subsequently agreed by Door2Door Student Storage in writing.


6.7 We will not disconnect, reconnect, dismantle or reassemble appliances, fixtures, fittings or equipment; unless previously agreed in writing prior to or at the time of ordering or subsequently agreed by Door2Door Student Storage in writing.


6.8 For the avoidance of doubt we shall not be obligated to provide the services for in excess of 9 hours per day. It is at our discretion if they choose to do so, and subject to ensuring the safety and wellbeing of our staff and ensuring that they are only providing Services in accordance with any applicable legislation.




7.1 We may supply additional services (which must be booked through Door2Door Student Storage) which include but are not limited to; disassembly and reassembly of goods.

7.2 For further details and to book additional services, please visit Our Door2Door Student Storage Site and contact us. If you decide to book such additional services they will be covered by these Terms.





8.1 By entering into the Contract you must comply with the following obligations. If you fail to comply with these obligations, Door2Door Student Storage is not liable to you for any losses incurred.


8.2 You must guarantee that all goods transported belong to you and that if anyone has legal interest in the goods, you have their permission to transport them. 


8.3 You must provide Door2Door Student Storage with your current telephone number and email address. If these contact details change, you must let us know immediately. Correct and precise addresses for pickup and delivery locations are compulsory. 


8.4 If shipping your items overseas you must provide the full shipping address details for the recipient including contact names and local contact numbers.


8.5 It is your responsibility to advise us if there are any specific instructions or requirements with regards to perishable items at your property, or specific instructions of what you would like us to do with any restricted or prohibited items that are at your property but cannot be shipped internationally. 

 8.6 It is your responsibility to advise us of any items that you do not require packing.

8.7 It is your responsibility to settle all outstanding amounts due before the re delivery of your items.

8.8 All payments must be made in accordance with this agreement and all overdue payments will incur interest on a daily basis that is calculated at 3% per annum above the base rate of Barclays Bank plc. 





9.1 Consumers Statutory Cancellation Right.


The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not applicable to service contracts which provide for the transport of goods on a specific date or period for performance.


9.2 Postponement & Cancellation by The Customer.


If you wish to postpone or cancel the Contract please notify Us, in writing as soon as possible. If you cancel by telephone we will email you confirming the cancellation. All postponement and cancellation charges are charged as follows:


9.2.1 Urgent Bookings are non-refundable if cancelled or postponed. If you postpone or cancel the Services and as a result of this clause 12, and additional amounts are owed to Door2Door Student Storage, these will be due immediately.  If you postpone or cancel the Services and have a dispute regarding a payment made to Door2Door Student Storage, a charge pending or an issue relating to the service, you must notify us as soon as possible, and no later than seven days after the services have been provided, by contacting our Customer Care Team. 


9.3 Cancellation by Door2Door Student Storage


9.3.1 If you breach any term of this contract then Door2Door Student Storage are entitled to terminate the Contract. 

9.3.2 If we are unable to perform the services agreed upon ordering (or if We are unable to find an appropriate Partner to undertake the Services), whether through its own fault or as a result of something outside of our control then Door2Door Student Storage will notify you as soon as possible by email or by telephone.  

9.3.3 If you make an order, Door2Door Student Storage shall use its reasonable endeavours to confirm your order.


9.4 Refunds:


9.4.1 If Door2Door Student Storage or its Partner cancel the Contract in accordance with clause 13.3(a) you will not be entitled to a refund. If Door2Door Student Storage or its Partner cancel the Contract in accordance with clause 9.3.2 or 9.3.3 then you are entitled to a full refund. 


If you cancel the Contract in accordance with clauses 9.3.1 or 9.3.2 any money that is due to be refunded to you will be transferred within three to five working days of our Customer Care Team receiving a written request for a Refund. Door2Door Student Storage require confirmation of your bank account details within five days of submitting the request to us by email. The request must be submitted no later than seven days after the date when notification that you are cancelling the Contract was sent. 






10.1 Door2Door Student Storage shall have no liability to you for any loss or damage to any of your goods or premises or any other loss suffered by you arising out of the contract.


10.2 Unless previously agreed in writing, our liability is fixed for all claims of loss or damage to goods, due to negligence or breach of Contract, for an amount of £100 per individual box or suitcase and for the avoidance of doubt limited to an aggregate of £1000.00 (one thousand pounds for all boxes / suitcases taken together). If all of the goods transported by us are stolen during the provision of the Services or destroyed by fire the Partner’s liability is limited to a total of £1000 for all of your goods. It is your responsibility to provide Door2Door Student Storage with evidence of the value of goods lost or damaged and proof that the damage was caused us. For the avoidance of doubt the liability under this clause is limited to a total of £1000.


10.3 If we are liable for damage to your premises subject to you producing satisfactory evidence that the damage was caused by our team and not by you or a third party. Our liability to you is limited as follows:


If we damage premises or property other than the goods they are contracted to transport as a result of their negligence or breach of contract, they are only liable for repairing the damaged area. This liability is in accordance with the limitations of clause 10.4. 

We are not liable for any damage caused to any premises or goods if you ignore Door2Door Student Storage or the Partner’s advice in relation to the Services. 

You must advise Us by email or telephone, no later than seven days after completion of the Services, if any damage is caused to the premises or your goods upon collection, transportation or delivery. Door2Door Student Storage are liable outside of this time unless permitted by law. 


10.4 Neither Door2Door Student Storage nor its Partners are liable for:


Damage caused as a result of your actions and/or your breach of these Terms; 

Perishable items, including but not limited to food and drink; 

Damage caused by moths or vermin or any other infestation; 

Damage caused by fire; 

Damage caused to any furniture packed and/or unpacked by you or a third party; 

Normal wear and tear; 

Goods loaded and/or unloaded against our advice; 

Damage to any goods or premises not caused by Us; 

Damage to goods or premises caused by you or a third party when packing, loading or unloading them on and/or off Our vehicles or otherwise; 

Door2Door Student Storage do not transport live animals or plants unless agreed and appropriately organised upon booking. Door2Door Student Storage is not liable for harm caused to live animals or plants transported without Our knowledge; 

Damage to glass, glassware, crockery, TVs, Electrical Items, Light bulbs, Printers, Musical Instruments, Improperly packed items.

Damage if any of your goods are susceptible to damage including but not limited to breakage, internal spoilage, leakage, malfunctions; 

Damage to any collections or documentation including but not limited to stamps, coins, gemstones, share certificates, deeds to properties; 

Personal items including but not limited to jewellery, handbags, clothes and hats, unless properly packed and included in the Comprehensive Inventory List; 

Business loss whatsoever if you are a Private Customer; 

Loss or damage which occurs after the goods have been delivered to you or your representative; 

Loss or damage not caused by Us or Our Partners, employees, subcontractors or agents; 

Loss which is not reasonably foreseeable; 

Damage caused to your goods which are held by Us or Our Partners in accordance with clause 13.9 and clause 15. 


10.5 Transit Outside of The United Kingdom.


If you require Services outside of the United Kingdom, in addition to the liability provisions in clause 10.1 to 10.4 (inclusive), neither Door2Door Student Storage is not liable for any goods confiscated, seized, removed or damaged by any customs authorities or any other government agency unless such damage, confiscation, seizure or removal was as a result of Our Partner’s negligence or breach of contract.


10.6 Events Outside of Our Control.


Door2Door Student Storage is not liable for any damage or loss if any of the below occur: -


Acts of God, including but not limited to flood, drought, earthquake or other natural disaster; 

Epidemic or pandemic; 

Acts of war, threat or preparation for war, riot, nuclear or chemical containment, change in the law or action taken by a government or public authority, collapse of buildings, fire, explosion or accident and any labour or trade dispute, strikes industrial action or lockouts; 

Delay in transit; government lock downs or restriction of movements; 

Any events which can reasonably be considered outside of Our control. 


10.7 Neither We nor Our Partners will exclude our liability for death or personal injury caused by our or the Partner’s negligence, fraudulent misrepresentation or liability which under the laws of England and Wales may not be limited or excluded.


10.8 None of our employees or subcontractors other than the Partner who undertook the Services, are independently liable for any loss, damage, mis-delivery, errors or omissions under the Contract.




11.1 If there is a delay in transit or Door2Door Student Storage’s Partner are unable to deliver your goods for reasons not caused by Our negligence or breach of Contract, it may store them. You may at Door2Door Student Storage’s discretion be liable for any storage re-delivery costs or holding fees. 

Door2Door Student Storage will provide you with an estimated time for collection and delivery based on information in Our possession. Times may vary due to events outside of Our control. We will not be liable for any loss suffered by you as a result of this. 




12.1 Basic Compensation Cover is included in the Price


This provides: -

 cover for up to a limit of £100 per individual box or suitcase


12.2 You shall not take or fail to take any action or permit anything to occur that would entitle the Insurer not to pay any claim under the Basic Compensation Cover


12.3 Door2Door Student Storage, its Partners and the Insurer shall not be liable in respect of any claim under the Basic Compensation Cover or the Comprehensive Insurance Cover if and to the extent that you are entitled to make a claim under any other policy of insurance in respect of the matter or circumstance giving rise to such claim.






13.1 The Partners have the right to hold your goods (lien) until all money owed under the contract, including applicable interest, has been paid. This includes costs we have incurred for storage and legal costs.


13.2 If full payment of any monies owed by you to Door2Door Student Storage is not received within 90 days we shall be entitled to sell the goods or deal with them as we think reasonable and apply any proceeds towards our costs incurred and the money you owe to us.


13.3   You agree that Door2Door Student Storage or any contractor acting on Door2Door Student Storage’s behalf may at any time without notifying you open any Storage Box to inspect the Goods:


13.3.1. If Door2Door Student Storage reasonably believes that it may contain any items described which are prohibited;


13.3.2 If Door2Door Student Storage is required to do so by the police, fire services, local authority or by court order;


13.3.3 In order for Door2Door Student Storage to investigate title to the Goods in the event of any dispute;


13.3.4 Where Door2Door Student Storage considers it necessary in an emergency (including but not limited to suspicion of hazardous substances, or unidentified items) or to prevent injury or damage to persons or property;


13.3.5. Where Door2Door Student Storage considers it necessary if there is excess weight or inappropriate packing materials used by you; and


13.3.6 If Door2Door Student Storage reasonably believes that the Goods have become unsecure in the Storage Container and, in such circumstances, Door2Door Student Storage may repack the Storage Container.





  1. DATA

 14.1 Door2Door Student Storage may use details you provide us to provide the Services, process your payment for such Services and for the provision of information about our Services. We will at all times ensure compliance with all UK data protection laws and regulations in place from time to time. We will not process your information with third parties without informing you/your consent.



 15.1 Door2Door Student Storage reserves the right to vary these Terms from time to time without notifying you. By continuing to use and access the website you agree to be bound by any variation made. It is your responsibility to check these Terms from time to time to verify such variations. 


15.2 Door2Door Student Storage may employ sub-contractors for carrying out any part of the Services. 


15.3 It is acknowledged that Door2Door Student Storage shall not be liable for breach of contract or any other failure or defect in performance other than by employees of Door2Door Student Storage or performed by you or your agents, employees or others associated with you. 


15.4 If any term or provision of these Terms are held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed and the remainder of the provisions shall continue in full force and effect. 


15.5 These Terms (together with descriptions and specifications detailed on the Platform) constitute the entire agreement between the parties. 


15.6 No delay, act or omissions by either you or Door2Door Student Storage in exercising any right or remedy will be deemed a waiver of that, or any other right or remedy. 


15.7 The contract formed between you and Door2Door Student Storage on the acceptance of the Order are not enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise. 


15.7 These Terms and our contract will be governed by the law of England and Wales. Disputes will be submitted to the exclusive jurisdiction of the courts of England and Wales.

01 March 2023