For advice on collection of your items read HERE

Yes, of course. If you want to change the number of boxes you’re storing or you need to alter any specific collection instructions, please email us at students@door2doorstorage.com by 10am the day before your collection. If your collection is on a Monday, then get in touch by 10am the Friday before.

If you decide to change your collection date, please let us know as soon as possible and no later than 10am the day before your intended collection (likewise, get in touch by 10am Friday if it’s happening on the following Monday!)

We can collect your boxes from Monday to Friday. We’ll be with you any time between 8.00am and 6.00pm on the date you request.

We can collect your boxes from any mainland UK address; be it a residential address, a business address or your student halls of residence.

To ensure a successful collection first time, do make sure you enter your full address and an accurate postcode for where your boxes are. It can also really help if you tell us that your home is in a gated complex and the driver will need to ring your buzzer for access, or if you’re leaving your things with a concierge, or in reception.

Our standard collection includes pick-up fromthe GROUND FLOOR ONLY.If pick up is from your reception area please let them know that we are collecting your items.

Unfortunately, we can’t guarantee that you’ll get a call from the driver as not all our drivers carry mobile phones, so we always try and make sure that we get as much detail as we can to make sure there aren’t any problems that would necessitate a call.

To make everything run as smoothly as possible, please tell us any special delivery instructions when you place your order. Get in touch at students@door2doorstorage.com if there is anything that might make your delivery particularly tricky.

So that your collection will be successful first time, please make sure you’ve entered your address accurately, with the correct postcode. Do also let us know any special delivery instructions, such as if you’d like us to pick up your boxes from a particular location, such as a garage, or if you’ve pre-arranged with a reception area to leave your boxes there.

If our driver or delivery partner is unable to collect your items due to insufficient address information or an incorrect postcode, or if you are not at home or not ready when the driver arrives, there will be a charge of £17.95 to rearrange your collection.

Should our driver or delivery partner be unable to reach you within the collection window, due to unforeseen circumstances, we will rearrange your collection free-of-charge. However, we do find that the vast majority of collections are successful first time.

If you’re on the move, that’s not a problem at all. We’ll deliver your boxes to the ground floor of any address you like within mainland UK, be it a residential address, a business address or your student halls of residence. There are only some locations we can’t arrange delivery to, such as airports and train stations and some Scottish Highland Postcodes have an additional charge. All we need is a residential or commercial address and postcode.

Changing your address is easy just email us (students@door2doorstorage.com) with your details and we will arrange everything for you.

Unfortunately, we can’t guarantee that you’ll get a call from the driver as not all our drivers carry mobile phones, so we always try and make sure that we get as much detail as we can to make sure there aren’t any problems that would necessitate a call. To make everything run as smoothly as possible, please tell us any special delivery instructions when you place your order. Get in touch at students@door2doorstorage.com if there is anything that might make your delivery particularly tricky.

As soon as you know the date for return of your items please let us know. The more time we have to sort our re-deliveries the better..! We do require at least 3 - 5 full working days to prepare your box(es) for collection by our courier and these are then delivered to you on a next working day basis

Our standard re deliver slots are any day Monday to Friday (Not Bank Holidays).

However we may be able to arrange a weekend re delivery for a small additional cost. Please contact us for details.

You can access the Re-Delivery Form HERE or from our Home Page

So that your delivery will be successful first time, please make sure you’ve entered your address accurately, with the right postcode. Do also let us know any special delivery instructions, such as if you’d like us to leave your boxes in a safe place or in a garage.

If our driver or delivery partner is unable to deliver your items due to insufficient address information or an incorrect postcode, or if you are not at home when the driver arrives, there will be a charge of £10 to rearrange your delivery.

Should our driver or delivery partner be unable to reach you within the delivery window due to unforeseen circumstances, we will rearrange your delivery free-of-charge. However, we do find that the vast majority of deliveries are successful first time.